Pre-Order Policy
With the number of popular products being produced more rapidly, there are many that appear in small supplies. Placing a pre-order not only secures your order for one, it also provides us feedback on how we may better assist you and your anime venture.
By placing a Pre-Order, there are a few things you should know:
You have the right to cancel your order within 14 days with no penalty to your account. However, after the 14 days of purchase, your pre-order can no longer be canceled.
All Pre-Orders will be shipped within 2-3 business days of their arrival in our facility. All items shipped will be securely packaged and a tracking number will be provided to You. If for any reason the items cannot be shipped within the allotted time, an email will be sent out ahead of the item explaining why.
All Pre-Orders are given an “Expected Shipping Date” associated to it based on information provided to us by our distributors. Due to errors and complications that can occur during manufacturing and shipping, these dates are subject change. In the event of the “Expected Shipping Date” being changed, You will be contacted via email about the new dates and information as soon as we are made aware of them.
With so many popular series and franchises creating merchandise, there are times when orders are unable to be fulfilled and must be canceled. In the unlikely event that a pre-order must be canceled, a full refund will be issues to You and you will be notified as soon as the item becomes available for pre-order once again.